Return & Refund Policy

🛍️ Return & Refund Policy | 3MBoutique

Hello and thank you so much for shopping with 3MBoutique! 💖
We're a small team that puts our heart into every order, and your support means everything to us.

While we’re not a big corporation with unlimited return policies, we promise to always treat you with fairness and transparency. Please read our return & refund policy carefully below:

❌ Order Cancellations

Can I cancel my order after placing it?

If your order has not yet been processed or shipped, you may cancel it. However, a 20% cancellation fee will apply to cover:

Restocking fees
Refund processing fees charged to us by credit card companies

If your order has already been processed or shipped, we’re very sorry — it’s too late to cancel. We hope you understand.

🔄 Exchanges (Size or Color)

Need a different size or color? We’ll do our best to help!

To request an exchange:

Contact us at support@3mboutique.com
Include your order number, the item, and the desired size or color
We’ll confirm availability and guide you through the next steps

Note: Exchanges are subject to stock availability. Customers are responsible for return shipping costs unless the exchange is due to an error on our part.

🚫 Items That Cannot Be Returned

Due to hygiene reasons and to protect all our customers, the following items are final sale and non-returnable:

Beauty products
Bodysuits
Face masks
Intimates & lingerie
Jewelry
Swimwear

Please double-check sizing and product details before purchasing these items.

📦 Returns – 15-Day Policy

We accept returns within 15 days of the purchase date.

To begin a return:

Contact us via email at support@3mboutique.com
Please include your order number and reason for return

📧 Important:
Email is the only valid method to initiate a return. Social media messages or order comments will not be accepted.

⚠️ Opening a dispute or chargeback with your bank or card issuer is not a valid return method.
If you open a dispute, we are required to work through the bank and will stop direct communication.
Please reach out to us first — we're real people who care, and we’ll work hard to help you. Supporting a small business means choosing collaboration over conflict 💛

💔 Damaged, Defective, or Incorrect Items

Received the wrong item? Or your item arrived damaged or faulty?
We’re deeply sorry for the inconvenience — and we’ll fix it right away!

Please email support@3mboutique.com within 2 days of delivery and include:

Your order number
Clear photos of the item and packaging showing the issue

Once we verify the issue, we will:

Send a replacement, or
Offer a full refund, depending on your preference and product availability

⏳ Important:
If more than 2 days have passed since delivery, we will assume the issue is outside of our responsibility and may not be able to assist. We appreciate your understanding.

🚚 Return Shipping Responsibility

Customers are responsible for return shipping costs (unless the return is due to an error by 3MBoutique)
We strongly recommend using a trackable shipping service
We are not responsible for return shipments that are lost in transit

🧾 Refund Processing

Once your return is received and inspected, we will notify you via email.

If approved, your refund will be processed to your original payment method
Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear in your account

💌 We're Here for You

Have questions or concerns? We’re just an email away!

📧 support@3mboutique.com
Your satisfaction matters, and we’ll always do our best to make things right.

Thank you again for supporting 3MBoutique — your trust means everything to our small team. 💕
We truly hope you love what you ordered, but if not, we're here to help in every way we can.